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Accident Instructions

WHAT TO DO AFTER AN ACCIDENT?
 Immediately after an accident take the following steps
1. TURN OFF THE IGNITION OF YOUR VEHICLE and, if necessary, MOVE IT to a safe position OUT OF HARM’S WAY. The law requires that you stop at the accident scene.
2. Check all involved parties for injuries. If necessary, call 911 for medical assistance.
3. Contact the police. By reporting the accident to the police and filing a report, you will help protect yourself from potential liability claims and legal action.
POLICE IS VERY NECESSARY IF THE ACCIDENT INVOLVES A HIT AND RUN, IF THERE ARE INJURIES TO PEOPLE or if it is apparent that liability will be disputed. WHEN POLICE ARE PRESENT AT THE ACCIDENT get the police officer's name, phone number, and the police report number.
4. If your vehicle isn't drivable, call a towing company to move your vehicle. Get the name, address, and phone number of the towing company.
5. As soon as possible, contact MAPFRE to report the accident.

IMPORTANT INFORMATION THAT YOU NEED TO KNOW
 1. Exchange the following information with involved parties:

  • CONTACT INFORMATION (name, addresses AND PHONE NUMBERS)

  • year, make, model, license plate number, insurance carrier, and insurance policy number for all vehicles involved.

  • Weather and road conditions

2. Identify any witnesses to the accident and gather their contact information
3. Do not admit fault. Give details of the accident and cooperate with the police in providing answers to their questions.
4. If you have a camera in your possession, take photos of the damage to the vehicle, accident scene, and people involved.

HOW DO I REPORT MY CLAIM?
You can report your claim online by logging into the www.mapfreflorida.com, by fax at 305 507 2693 or you can call MAPFRE at 305 529 2000 extension 4025. Information that you need to report your claim:

  • Date of the occurrence

  • Type of loss or damage

  • Location of the occurrence

  • Related injuries

  • Others involved

  • The damage to your vehicle

  • Whether authorities such as police, fire department, or ambulance were notified

WINDSHIELD & GLASS CLAIMS
We know the importance of repairing or replacing glass damage.
BEFORE you repair or replace the glass, if possible call MAPFRE at 305 529 2000 ext 4025. Calling us first prevents unnecessary costs to all involved parties. If you fix the glass before you call us, you may pay more for the repair.

CATASTROPHE CLAIMS
In case of a local catastrophe occurrence we will inform you about the procedures to follow.

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